Terms of Service
Last updated: March 1, 2026
1. Acceptance of Terms
By accessing or using Shado (“the Service”), you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access the Service.
2. Description of Service
Shado is a self-reflection and personal growth platform that uses AI to create psychological profiles and facilitate guided self-inquiry sessions. Shado is not a substitute for professional mental health care, therapy, or medical advice.
3. User Accounts
You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately of any unauthorized use of your account.
4. Data & Privacy
Your psychological data, journal entries, and session transcripts belong to you. We will never sell your personal data to third parties. You may export or delete your data at any time. See our Privacy Policy for full details.
5. Payments & Refunds
Shado Pro is a subscription service billed monthly or annually. Your subscription includes access to all features including the Shadow Profile, guided sessions, and enhanced AI. You may cancel your subscription at any time, and access will continue through the end of your current billing period. We offer a 30-day money-back guarantee on all subscriptions.
6. Not Medical Advice
Shado is a self-reflection tool, not a healthcare provider. The Service does not diagnose, treat, cure, or prevent any disease or mental health condition. If you are experiencing a mental health crisis, please contact a mental health professional or call a crisis hotline immediately.
7. Limitation of Liability
Shado shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the Service.
8. Contact
If you have any questions about these Terms, please contact us at agent@shado.co.